ITSM Academy, Inc.

100 West Cypress Creek Road
Suite 890
Ft. Lauderdale, FL 33309
(954) 491-3442 Phone
(954) 954-3424 Fax
www.itsmacademy.com

Primary ATCTA contact: Jayne Groll, President

Services provided other than training:  Workshops and advising in IT Service Management, ITIL, ISO/IEC 20000, Microsoft Operations Framework (MOF), Certified Process Design Engineer (CPDE) and Project Management.  Licensed to issue IT Service Management Professional Diplomas (ITSMP) for Change Manager, Support Center Manager and Service Level Manager.

Level of membership: Founding Organization

Membership	Governance & Compliance
Communication	Sales & Marketing
Events	Market Research
Industry Relations & Development

Date founded: 2004

Date of initial accreditation: 2004

Number of instructors: 8