The ATCTA Trustmark provides its members visible evidence of its adherence to the ATCTA Code of Conduct. The ATCTA Code of Conduct is a quality standard for ITSM Certification Training. It provides competitive advantage to its members over those who do not adhere to the ATCTA Code of Conduct and therefore do not hold the ATCTA Trustmark. Customers using the Certification Training Services of ATCTA members can be assured of the highest available quality levels of ITSM Certification Training in the industry.

By taking part in our Thought Leadership Committees, members of the ATCTA are in a unique position to influence stakeholder communities and shape future ITSM Certification Training Policies and Practices and the ITSM Certification Training market as a whole. The ATCTA help you raise your industry and company profile to help improve customer/supplier interface and support supply chain efficiencies.

The ATCTA addresses key ITSM Certification Training Policy and Practice issues with both a regional and global focus. The ATCTA gives the ITSM Certification Training industry a strong voice in ITSM Certification Training stakeholder communities — facilitating forums, roundtables, and publishing position papers on proposals that directly affect the quality of the ITSM Certification Training industry. Our representatives speak before stakeholder communities and influential groups to stress the ITSM Certification Training perspective in policy and best practices discussions. We represent our customer’s collective voice regionally and globally.

Being heard is crucial to influencing policy. ATCTA members are able to create the right policy and best practices framework for business growth and prosperity via policy and practices analysis and formulation, engaging in consultations, consensus building and lobbying.

These contributions:

• advocate policy and best practices that advances the growth and development of our industry
• strengthen members’ policy agendas
• provide a voice for the ITSM Certification Training industry

Having a collective voice to represent our customers’ needs and to further the ITSM Certification Training industry is better than a single one.

At frequent intervals, the ATCTA conducts in-depth industry research and published the results to its members, collects data and makes it available to its members, and provides benchmarking data to its members. All this is provided for free to its members. Our research benchmarks ITSM Certification Training industry strategies, attitudes and customer preferences to help you create and adjust your ITSM Certification Training business plans. We analyze ITSM Certification Training trends and practices to help you decide what is right for your business.

Our member contacts receive regular electronic news updates on issues and developments concerning the ITSM Certification Training industry, number of Certification exams regionally and globally, pass rates, and Certification Training trends and analyses.

A membership satisfaction survey is conducted periodically. It gauges member satisfaction and value of the organization’s existing services.

A member needs assessment is conducted regularly. This research establishes trends, identifies new opportunities, including new programs, committees and services; and provides information on why members join and why members stay.

A lapsed member survey is conducted subsequent to dropping a non-renewing member. It is to gather the thoughts and facts beneath a non-renewal.

ATCTA members have a wide range of opportunities for networking, whether it is a small, targeted forum to discuss issues specific to your business type or large conferences to connect with others in the ITSM Certification Training industry.

Our annual ATCTA Takeaway conference brings together ITSM Certification Training industry executives to learn new ways to grow your businesses, gain insight into the latest ITSM Certification Training trends and form new partnerships. Our forums bring together industry leaders to discuss issues and establish standards and best practices for the ITSM Certification Training industry.

Involvement is a key indicator of the ATCTA’s success. The ATCTA actively provides opportunities for individual members to contribute to the activities of the organization. Involvement takes many forms: volunteer, knowledge builder, attendee, executive, reviewer, committee member and survey respondent are just a few examples.

The ATCTA wants to be used as the first port of call for:

• Information and support that is needed to maintain and grow your business
• Your (prospect) customers who are seeking and want to be assured of receiving the highest quality levels of ITSM Certification Training
• Stakeholder communities which are open to the ongoing furthering and improvement of the ITSM Certification Training industry

The ATCTA lists your company and individual instructors on the ATCTA’s searchable online member database.

The ATCTA Speaker Library provides a valuable and free resource for anyone looking for a speaker for an event. Our staff and members provide expertise across the broad spectrum of ITSM industry issues. Members can profile senior executives within their company through the library.

The ATCTA Career Center provides a free centralized location for members who are looking for qualified instructors or member instructors who are seeking employment.

The ATCTA members have access to a vast array of free business resources, including management decision tools, course development templates, ROI calculators, best business practices publications and advice, as well as valuable legal templates like Non-Disclosure Agreements and Service Agreements.