Introducing the ATCTA Board of Directors

Why does the ATCTA have a Board, and what does the Board do?

The ATCTA is a nonprofit corporation. This means, that we are a legal entity distinct from the individuals who founded them. Like our for-profit counterparts, nonprofit corporations are governed by boards of directors with legal and ethical responsibilities that cannot be delegated. The board's responsibilities fall into the following broad categories:

Legal and fiduciary.

The board is responsible for ensuring that the organization meets legal requirements and that it is operating in accordance with its mission and for the purpose for which it was granted tax-exemption. Individual board members must exercise the duty of care (meaning they must attend meetings, be prepared to make informed decisions by reading the information provided and requesting additional information if necessary, and carry out their duties in a reasonable and responsible manner). As safeguards of a public trust, board members are responsible for protecting the organization's assets.

Oversight.

The board is responsible for ensuring that the organization is well run. It moderates the power of management, and has the power to hire and remove the chief executive, usually called the executive director or president.

Financial Resources.

As part of their fiduciary responsibility, many board members are actively involved in making sure that the organization has the money it needs. This may include making a personal contribution; serving as an advocate with a foundation, corporation, or government entity; organizing a fundraising event or hosting a benefit; or face-to-face solicitation of other individuals.

Representation of constituencies and viewpoints.

Often, board members are chosen so that they can bring to the board the experience or perspective of a particular group or segment of the organization's constituency. Boards are not inherently democratic institutions, but they do provide an opportunity for the groups and communities that a nonprofit serves to have a voice in its governance. However, representing a constituency or viewpoint takes a back seat when voting — all board members are expected to vote with the nonprofit's best interest in mind.

Who currently serves on the ATCTA Board?

Mart Rovers

Mart Rovers is President of InterProm USA Corporation, a vendor neutral the IT Service Management (ITSM) & Information Security Management (ISM) consulting & training firm since 1997. Mart started his career in IT in 1978 and since 1992 he has been consulting and training ITSM and ISM on a fulltime basis. He was actively involved in the first ITSM implementation project in the US in the mid-90s and co-organized the first ITIL® Service Manager certification course in the US in 1998. Mart has helped companies and organizations worldwide benefiting from ITSM and ISM ranging from all ITIL, ISO/IEC 20000 and ISO/IEC 27002 certification training courses, ITSM and ISM assessments, workshops, consulting, coaching, and ISO/IEC 20000 and ISO/IEC 27001 audits. In 2009 he founded ITSM Manager, Inc., an ITSM eConsulting firm. Mart has helped found and organize the itSMF Houston and the itSMF Arizona Local Interest Groups as well as the ISO/IEC 20000 Special Interest Group. He is also the driving force behind the annual Arizona ITSM Summit.

Jayne Groll

Jayne Groll, co-founder and President of ITSM Academy, Inc. is an ITIL Expert™ and ITIL^® Service Manager, with Distinction. Jayne draws on over 20 years of senior IT Service Management roles to help clients realize sustainable results from the adoption of best practices. Jayne ensures all ITSM Academy content and trainers balance certification requirements with practical application into each of our offerings. Jayne has helped raise local IT Service Management awareness as a founding officer of the South Florida IT Service Management Forum (itSMF USA) and Help Desk Institute chapters. On the national horizon, Jayne served as the itSMF USA Lead for Continuing Education Standards (CES) Committee. Jayne recently helped found and organize an ISO/IEC 20000 Special Interest Group (SIG) under itSMF.

Dr. Suzanne Van Hove

Suzanne Van Hove, Ed.D., has successfully blended an award-winning career in higher education with a passion for IT Service Management. She understands the dynamics of how people learn and the best vehicles for content retention. Dr. Van Hove has worked in public and private education, higher education, and as a curriculum designer/technical writer for the Information Technology field. Suzanne is an accredited v2/v3 IT Service Management tutor and has provided standard and customer-specific education, process maturity assessments (based on v2/v3 ITIL®, ISO/IEC 20000, CobiT), and process design and implementation workshops both nationally and internationally. Dr. Van Hove is a member of itSMF-USA Board of Directors, active in Local Interest Groups (LIGs), and Chair of the Curriculum Development sub-committee in itSMF’s Academic Special Interest Group. Dr. Van Hove is an elected Fellow of the international Institute of Service Management (ISM).

Judi Paré

Judi Paré brings with her over 25 years of experience in the Customer Service, Learning & Development and the IT Industry, and possesses an excellent combination of communication and analytical skills, along with rich experience in the vendor community. With solid technical credentials as a Microsoft Certified Systems Engineer and Novell & Citrix Certified Sales Person, as well as ITIL Service Manager. Ms. Paré has experience as the Vendor Relationship Manager at an IT Service Management firm and as Director of Events for itSMF Canada. While there, she was part of a team that created, organized, managed and delivered national- and international-level ITSM conferences and major events across North America and around the world. Her work with vendors has enriched her already considerable understanding of the ITSM industry. She also has deep experience in eLearning and instructional design for adult learners, having provided eLearning solutions ranging from stand-alone CBT-WBT through distance learning and hybrid courses all the way to full-scale virtual universities.